New client onboarding & Insurance verification

Clinicians, please make sure to send us a "NEW CLIENT" email for outpatient & HCT clients, prior to your first session.

Scheduling

Clinicians, when requesting office space, please include start date, start & end time, client initials, client type (adult, teen, or child), as well as office location (Portland or Biddeford).

REFERRAL MANAGEMENT

Arianna will distribute referrals via email. Clinicians, please look out for her email and respond directly if there are any clients you are able to and interested in working with. She'll then supply the client information to whomever is the best fit for the client, so that you may contact the client directly to schedule an assessment. Please make sure to still send a "NEW CLIENT" email prior to starting with the client.

Opening Paperwork

To confirm opening paperwork has been submitted, you may reach out to Arianna. She will follow up with you to assure it is completed.

Mileage Reimbursement

When you begin with a new HCT or Section 28 client requiring mileage reimbursement, please send Meg an email with the subject simply, "MILEAGE REIMBURSEMENT". If you are able to provide the client's address, that is helpful, but Meg will verify the address and mileage.

Payroll

Payroll is run on Fridays. You will receive your paystub via email on Fridays. Your direct deposit will be sent to your bank account on Mondays. (Subject to change when a bank holiday occurs.)

Human Resources

Please feel free to reach out to Meg at anytime with any HR needs you may have.

CSR & Additional Unit Requests

Clinicians, Arianna will be your main support in submitting Continued Stay Reviews (CSR's) & Additional Unit Requests. 

Progress Notes

& Time Slips

Alissa will reach out to you if corrections are needed on your Progress Notes & Time Slips.

Assessments

& Treatment Plans

Emma will be your contact for Assessments & Treatment Plans. Please reach out to her if you have questions on due dates!

Formstack

If you have technical issues with Formstack, please email all of us (Emma, Arianna, Alissa, Meg & Colby) to assure a quick resolution! For general support questions, you may reach out to Emma & Alissa.

Client Record Requests 

& Faxes

For inbound & outbound faxes, or requests for client records, please work with Emma & Arianna.

SELF PAY CLIENT PAYMENTS

We ask that new self-pay clients set up a payment method prior to the first session. Please work with Arianna to set this up. Preferably, we will put a credit card on file, with verbal consent from the client to charge the card upon each session.

PRIVATE INSURANCE

Please work with Colby if you have any questions regarding clients with private insurance.

Clinical Questions

Please continue to reach out to Colby with any time-sensitive clinical questions, that cannot wait until your scheduled supervision.